Spaun Drums and hardware carry a one year warranty against any manufacturing defect from the original date of purchase. All electronics, including LEDs, controllers, and power supplies have a warranty of 30 days. Our warranty does not apply to the following: a) Improper maintenance or repair, including the installation of parts or components that do not conform to the quality and specification of the original. b) Items that have been altered, modified or have been damaged through misuse, negligence or improper operation. c) Items with badge or serial numbers changed or removed. d) Items subjected to abnormal strain, neglect, abuse, modification or exposure to extreme variances in temperature or humidity. e) Special Finishes - all plating including, but not limited to, Gold plating, Satin Chrome, Black Nickel, Powder Coating, and lacquered finishes. Each are highly sensitive to cosmetic damage that can occur during normal handling and use. Plating and Powder Coating often have minor imperfections due to the coating process and these imperfections are considered within tolerance. Plating and powder coating can and will wear off. Particularly on snare drums from rim shots or anywhere it is struck or rubbed against. Therefore, no warranty of any kind, is provided against cosmetic defects or appearance to these finishes. f) LED double stick tape can lose adhesion dependent on weather conditions, exposure to direct sunlight, shipping, handling, or other factors. Any loss of adhesion is not covered by warranty and is easily rectified by the end user with reinstallation using new double stick tape. g) Threads- on lugs, clamps, and all hardware are not covered against cross-threading or stripping. h) Color matching to previously made drums is not guaranteed, we will do our best to get close. i) Striped finishes can be imperfect at the seam and have an acceptable tolerance of 1/4". j) Wood hoops are fragile and not recommended on snare drums for heavy hitters. Consider it like a drum stick, it WILL wear out. How long it lasts depends on how hard and often you hit it and breakage is not covered under warranty. If you need warranty service, call or email us for instructions on how to do so.
Scymtek cymbals carry a one year warranty against manufacturing defects from date of purchase. We require all cymbals with warranty issues be returned to us for evaluation. A copy of your original purchase receipt is required. Quality is important to us and we use these opportunities to track the cymbal in question which helps us to ensure quality and continue to improve our products. All shipping costs are the customer’s responsibility (the return and the replacement).
Please email us here with photos of your damaged cymbal for an initial evaluation. A return authorization number (RA #) is required before sending your cymbal in for a final evaluation and warranty decision. Shipments sent without an RA# written on the outside of the box will be refused. Once you have been issued an RA#, please return the cymbal to:
525 West Allen Ave, Ste 13
San Dimas, CA 91773
R/A No. __________
You must enclose a copy of your original numbered and dated purchase receipt with your cymbal to qualify for warranty service. Our warranty does not cover- a cymbal that has been dropped or abused, played with aggressive or excessive force, shows center hole wear from improper stand setup, bought second hand, ordered with custom specifications, or previously replaced under warranty. Cymbals received at artist cost can be repurchased for 50% of their original cost (within the warranty period) when the broken cymbal is returned to us for recycling. Splashes, chinas, and FX cymbals are delicate instruments and not covered by warranty so please take care of them!
Please package your broken cymbal in a new, clean box from your local Post Office or UPS Store with adequate packing for protection. Do not use pizza boxes or anything similar. Cymbals returned in anything other than clean packaging will be refused.
Note: Customers outside of the United States must return cymbals directly to the distributor/dealer that they purchased them from. The distributor/dealer will handle the warranty transaction from that point on.
To help you avoid any warranty issues, please read our information on Care, Playing, and Selection of cymbals.