All sales/orders are final. Either full payment in advance or a non-refundable deposit is required to start production of your order. The balance is due before your order ships. Orders that are not paid in full within 15 days of completion are considered abandoned and become the property of Spaun Drum Company Inc. Any deposits and/or payments will not be refunded. Orders cannot be changed during production time unless authorized by Spaun Drum Company.